Support

Order Policy

Prices online may vary from prices in store. Prices online are exclusive of delivery charges. Prices are subject to change without notice.All features, content, specifications, products and prices of products and services described or depicted on this WebSite are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. One Ave will make all reasonable efforts to accurately display the attributes of products, including the applicable colours; however, the actual colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

 

Shipping Policy

When an order for delivery is placed, the parcel will be sent to an address designated by the purchaser. Please ensure that your information is correct by double checking it in your invoice. One Ave will not be liable for lost mail due to insufficient/incorrect mailing information provided by customers. For bounced mail due to insufficient/incorrect mailing address provided by customers, we will require customers top up the necessary postage for it to be repackaged and mailed out again.

 

Cancellation

An item may be canceled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

 

Returns Policy

For inquiries about returns for refunds or for exchanges, please email us using the form found under the "Contact Us" tab. Begin the email with the appropriate subject "Change" or "Cancel" and your order number.

 

Refunds/Exchanges

Unique Me offers a 7 days refund (minus shipping) period if you are not completely satisfied with your product.Please notify Unique Me and return the product within 7 days of the purchase date. All returned products must be in the original packaging and remain unuse. Upon receipt, it may take up to 1-3days to process your return.

Normal Charging Cable - 3 Months Warranty*

Premium Charging Cable - 6 Months Warranty*

* Cable remain no damage and all parts intake

 

Customer Service

Hours of operation: 9am-6pm PST

Call: 87222738